Warranty Period

Non-consumable Products

All HI-SMOKE‘s non-consumable products（pod mod device and mod device）are guaranteed for 90days from the date of purchase shown on your invoice. If there is no invoice offered, then date back to the production date.

Consumable Products

Tank, cartridge, empty cartridge, coil, O-ring, glass tube, and other consumable products do not apply to this warranty service. If there is quality issue when receiving the goods, please return without filling e-liquid.

Disclaimer

Artificial damage and problems caused by misuse are not covered by warranty.

Any hardware cracking, modification is at your own risk, it will void warranty.

After-sales Support

Please visit FAQ page for self-service to solve your problem quickly .

If your problem is not listed in FAQ or it is not resolved after you operated as FAQ guidance, you have two choices to settle the problem:

A. Please go to the shop where you bought it for a quick solution.

B. Please send emails to louis@hi-smoke.com to seek help from HI-SMOKE after-sales service team with the following information:

1.Copy of purchase proof or receipt, which must include the purchase date.

2.Photos of the Serial Number and the Security Code.

3.Videos or photos to clearly show the problem of your device.

Shipping Fee:

If your item is within warranty, the shipping cost of the replacement will be covered by us.

If your item is not within warranty, you will cover all the costs of the shipping and repairing fee.

Contact Us

Looking forward to your feedback.

Any questions, please feel free to contact us.

Shenzhen Hi-smoke Technology Co., Ltd.

Address: Longhua District, Shenzhen, China

Tel: 0086-137-6039 0264

Customer Service Email: louis@hi-smoke.com