1.Can Not Turn on

Make sure the battery have power.

Try turning on the device when charging.

2.Can Not Fire

Clean the tank/pod/auto sensor and the device.

Change other pods/tanks or coils.

3.Leaking

Make sure the coil is correctly installed.

Change other coils or pods to have a try.

4.Can Not Charge

Clean the charging port and the cable.

Change other batteries and the charging cable.

Charge the device for at least 2 hours if it hasn’t been used for a long time.

5.Lower Power/Auto-turn off/Check Battery

It is recommend to use high - rate battery, with discharge current > 30A or higher drain battery.

Please use the coil with higher resistance to see if have same issue.

If above problem still exists, please contact us by email: louis@hi-smoke.com

6.Check Atomizer

Please clean the MOD/Pod/Cartridge electrode connector and check if the pin in the MOD is flexible.

Please clean E-juice or condensate inside the auto sensor/MOD/Tank.

Do not screw the MOD connector tightly. Please rotate the Pod 180 degrees or change other coils/pods/tanks to try.

7.Burning Smell

When using the new coil, fill e-liquid to completely soak the coil and let it sit for 5 minutes at least before vaping .

Make sure to use the coil within wattage range.

Change a new coil if it has been used for a long time

8.Button Problem

Press the button harder and make sure the device is unlocked.

Restart the device and then press the buttons again.

9.Resistance Reading Error

Change other coils/pods/tanks.

Make sure the coil is HISMOKE product.

10.Can Not Upgrade

Make sure the cable is original and the system of your computer is Windows.

Try the type-c cable with both the upside and downside.

Make sure the battery of your device is over 60%.